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In early 2023, Systems Process People (SPP) engaged with a rapidly growing Southern California law firm facing major challenges in its HR operations. SPP was asked to help because HR processes were chaotic and incomplete—there was an unfinished employee handbook, payroll issues, and inconsistent management of PTO and benefits.
Our first step was to evaluate and review the configuration of the firm’s HRIS system (Gusto) to ensure compliance with California’s 2025 standards. Since the previous HR Director had left the firm, the CEO and Founding Attorney was having to do double duty. We were able to take the burden off the founding attorney, which let her focus on leading the firm, rather than managing HR-related tasks.
In a short time, we were able to jump in and take care of the following items:
- HR Handbook Compliance: We completed the employee handbook and made it compliant with California 2025 standards.
- Accurate Payroll: Payroll is now processed accurately and on time, with proper management of leave and time off.
- PTO and Benefits: We fixed the PTO accruals, balances, and seniority. Sick time and paid holidays are now correctly set up and tracked.
- Employee Support: We set up an HR inbox to answer employee questions. HR can now respond within 48 hours – not only accelerating staff support and making this process worry-free for the CEO.
- Job Posting Management: We’ve streamlined job postings, reducing unnecessary spending while ensuring that hiring processes are efficient.
By streamlining these critical HR issues, we have allowed the Founding Attorney to focus on growing the business without getting bogged down in administrative tasks.
“Strong HR systems are vital when growing your business. SPP was able to quickly and expertly evaluate my HR systems and provide both guidance and efficient implementation. They were able to improve our processes from recruiting to hiring to HR compliance.” – Law firm client
The ROI:
By recruiting and hiring through SPP, the law office saw significant savings in both time and money. We cut their hiring timeline in half, and our hourly pricing model helped them avoid the traditional 15 to 30% commission taken by using recruiting firms.
But we didn’t stop there…
Learn How We Helped the Law Firm Exceed Their Revenue Goals in Just 2 Months! (Read Part 1)
Today, the law firm is more efficient, the team is empowered, and the leadership can focus on the high-level tasks that truly drive business success.
Are you seeking an expert who can transform complex systems into powerful tools that deliver real, measurable results for your business?
Book your free consultation today: https://systemsprocesspeople.com/meet-kerry-peterson/
